Cancellation Policy

Cancelling or Rescheduling an Appointment

If you need to cancel or reschedule your appointment, I kindly ask that you provide at least 24 hours' notice. This allows the appointment time to be offered to another client who may be waiting for support.

Late Cancellations

Appointments cancelled with less than 24 hours' notice may incur a fee of 50% of the session cost.

I understand that unexpected situations can arise. If your cancellation is due to an emergency or unforeseen circumstance, please get in touch as soon as possible. These situations will be considered with care and understanding on a case-by-case basis.

Missed Appointments / No-Shows

If you do not attend your appointment and no notice is provided, the full session fee (100%) will apply.

How to Cancel or Reschedule

Appointments can be cancelled or rescheduled via:

• Email: amandalanecounselling@gmail.com
• Online booking system

Refunds

For any prepaid sessions, refunds will be handled as follows:

• ✓More than 24 hours' notice: Full refund
• ✓Less than 24 hours' notice: Refund less the applicable cancellation fee
• ×No-shows without notice: No refund

Late Arrivals

If you arrive late, your session will still finish at the scheduled time, and the full session fee will remain payable.

If I am ever late to your appointment, I will do my best to either provide the full session time or adjust the fee where appropriate.

Changes to This Policy

This Cancellation Policy may be updated from time to time to reflect changes in practice, booking procedures, or legal requirements. The most current version will always be available on this website.